8.6 Complaints Procedure (Surveillance)

Any complaint about the CCTV should be addressed to the data controller and confirmed in writing via the contact details shown on the CCTV information sign. We recommend that the data controller open a file and issue a receipt of the complaint within 5 working days then investigate the complaint and respond with an answer within 20 working days.

If the complaint doesn’t receive a satisfactory response then they can complain directly to the ICO. This may prompt an investigation into the data controller’s data protection compliance.

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